Food is fine, the wings and fries are good, cant complain. I was shocked our resort would do this during a pandemic. However this one requires a warning, service is terrible and it stems from lack of organization. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. received the receipt, even after calling 3 times and emailing. We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. Had a nice new yrs getaway. Now $171 (Was $̶2̶1̶1̶) on Tripadvisor: Royalton Splash Punta Cana, Punta Cana. We've been to both Memories Splash and Royalton beforehand. Yes, dry cleaning and laundry service are offered to guests. 7. Finally, we stayed there from Dec 27 to Jan 3, 2020 they book most of the rooms with local people and as such the hotel was at near capacity as was the dining area, no adherence was given to the 50 % COVID rule, tables were pushed together to accommodate groups of 16 people and the line up for food was cheek to jowl with people who had no respect for the 6 foot/ 2 meter physical distance rule. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. The a la cart (specialty. more. I know that this happened to other guests too, as I discussed it with another guest on the flight home. So far this is only day 2, but this is the most disappointing stay I've had in over a decade of travelling to the Carribean. Had a nice new yrs getaway. And this is bow we learned that Memories Splash changed its name to Royalton Splash. We appreciate your feedback with some important observations; we can pursuit the excellence through the feedback of our guests and take the corrective measures of the areas to improve what you explained to us. Royalton Punta Cana (the Splash is actually "Memories") the service there is also very bad. Answer 1 of 9: I'm 35 travelling with my 18 yr old nephew on April 18. If you are hungry at night you need to go to the other resort. Royalton Splash Punta Cana, Punta Cana: Zobrazte 11 068 recenzí zákazníků, 10 691 fotografií cestovatelů a skvělé nabídky pro zařízení Royalton Splash Punta Cana, které se v Punta Cana umístilo jako 43. z 170 hotely a je ohodnocené na Tripadvisor jako 4,5 z 5 We apologize for any inconvenience you may have had during your stay at the hotel. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. I have never written a review because I never felt compelled to, I am easy going. Please see our partners for more details. This was not the norm prior to the locals swarming the resort. Finally, we stayed there from Dec 27 to Jan 3, 2020 they book most of the rooms with local people and as such the hotel was at near capacity as was the dining area, no adherence was given to the 50 % COVID rule, tables were pushed together to accommodate groups of 16 people and the line up for food was cheek to jowl with people who had no respect for the 6 foot/ 2 meter physical distance rule. Good thing we paid extra for the Diamond Club which we've used in the past to expedite check in and check out. We have taken all your comments and have sent them to the general department for a solution as soon as possible. We drove back to the Splash check in. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. Are any cleaning services offered at Royalton Splash Punta Cana? But we agreed to go once again to the Royalton Diamond Club and request a room change. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. There is no beach volleyball at the Royalton! Warm regards from paradise, Royalton Splash Team. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. Spanish speakers seem to be served faster than English speakers. We felt sorry for the staff who always had masks on (even outside) and many of whom seemed uncomfortable with guests not wearing masks or social distancing. The good: Resort is gorgeous, rooms are nice, beach sand is lovely and very fine. The lady at the arcade I forgot her name but her picture is attached was so sweet and you could tell she loved her job and talking to people and making their stay even better. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. It started with the check in, which kept us in line for over 2 hours before we got our room. See more questions & answers about this hotel from the Tripadvisor community. Prices are calculated as of 16/11/2020 based on a check-in date of 29/11/2020. I don't know why it takes so long for large groups to check in when our family of four signed papers, got our wrist bands, and was told our room #. Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. The tent of the disco section broke and was not fixed for the remainder of the trip so we were not able to enjoy the entertainment. Dear Sunny_seeker101 , First of all receive a warm regard from Royalton Splash. Royalton Splash Punta Cana, Punta Cana Picture: photo3.jpg - Check out Tripadvisor members' 50,043 candid photos and videos. What are some of the property amenities at Royalton Splash Punta Cana? It took me an hour to get chicken fingers and fries which was very frustrating as those that ordered after me received their food half an hour before I did. The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. On Saturday, Jan 1st the bar at the ocean ran out of supplies for drinks and there wasn't a clean beach towel to be found after 3:00 PM. We apologize for any inconvenience you may have had during your stay at the hotel. Bellini Bar. Sincerely, Royalton Splash Team. - zobacz w serwisie Tripadvisor recenzje podróżników (10 988), autentyczne zdjęcia (10 255) i doskonałe oferty dotyczące hoteli w tym miejscu. On Saturday, Jan 1st the bar at the ocean ran out of supplies for drinks and there wasn't a clean beach towel to be found after 3:00 PM. The lowest price from these sites are doing their best and covid does n't seem to be served than! Came through to us us in line for 40 minutes and carefully repeating which restaurant time..., air conditioning, and cheap deals for Royalton Splash Punta Cana I. 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