Overall wonderful resort but room for a few improvements, I traveled to Royalton Riviera Cancun for 7 days in July 2016 with my family of 6. The longest part of the ride was from the main road to the resort itself because of the 15 speed bumps they have on the road. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Absolutely stunning. I wouldn't even have to ask it was always "Sir, coffee with baileys and a mimosa" Little things like that make vacations worth the money you spend. Buffet is available for breakfast, just don't like hearing slowed coldplay music with dimmed blue lights everywhere when I'm waking up. Be considerate of them, of their families of what they are trying to do for you, leave arrogance and ignorance at the door and be generous.Entertainment- Engaging shows every night with live music afterwards, my kids were never scared and I never had to see a thong jiggling in front of our faces.I read all the reviews before coming, I found most of them were accurate, however I saw only one mosquito our whole visit, and I killed it so no worries. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. We didn't have to much trouble with servers unless you where sitting outside then at times you were forgotten about but all in all it was always a good experience. Every staff member that we encountered were extremely polite and very friendly (kudos to Victor at the pool beside the splash pool for his great service also)! This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. As for the timeshare breakfast - we passed. Every day we work up to a beautiful sunrise and at night we saw the moon rise. Difficult when travelling with tired children. Popular attractions Tortuga Beach and La Isla Shopping Mall are located nearby. Never had a problem getting a hammock or a beach bed or beach chairs.-Location- 15 minutes from airport.-Staff- Never seen anyone work so hard in my life. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. After check in they want to...We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. The resort is built on a white sand beach with mangroves/swamp to the rear with a 3 kilometer road coming direct from the main highway to the resort and is isolated from any other properties so you will have to take taxi, or bus to town. For those thinking about booking - do not hesitate! Summary: The 2 rooms together are a 2 bedroom suite. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. Spotless, spacious plenty of light, ceiling fan, incredible blowdryer, good water pressure in double shower, your own thermostat. All of our 840 luxurious rooms and suites offer: We enjoyed top shelf such as Crown at several bars, they don't have Crown it at the bars on the beach.The Room was amazing! Awake each day and fall asleep each night in the privilege of this Presidential suite designed to keep the family together. Diamond Club pools and beach area. Luxury Suites, brightly decorated rooms, with 1 King Bed or 2 Queen beds and a comfortable double sofa bed. Our guests praise the pool and the restaurant in our reviews. would be nice if they could change the lighting for breakfast.-Kids pool- An incredibly huge area, broken up well between family pool, huge play area about a foot deep, and slide area. There was another gentleman that helped them out but I can't remember his name. We hope we can welcome you once again and provide you a more pleasant vacation.Luxury regardsFrancisco JorgeGeneral Director, We stayed at the Hideaway adults-only side and had an amazing vacation.The resort is beautiful and the staff is great. We would go back to this resort and we would recommend it to others. We primarily stayed on the beach and the main pool and one gentleman that was great was I believe Manuel/Miguel. In the evening we frequented the Martin Bar which would get busy during the shows and the bartenders really hustled and did an excellent job.I hope you find this review helpful, and enjoy your stay at the Royalton Riviera Maya.More, Dear DomLYYZWe heartily appreciate your taking the time to write such a detailed review on our resort Royalton Riviera Cancun. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Please see our partners for more details. Diamond Club:We found it odd that the Diamond Club lounge was located on the opposite side of the resort compared to where Diamond club rooms are located, and thus we did not frequent the lounge.The DC pool area is very large, and does not have the feeling of an exclusive upgraded area compared to other resorts that we have visited like Excellence has with their Excellence Club upgrade. It was absolutely stunning. All of our faces dropped seeing the lobby. Some suites add separate living spaces with dining tables, bar areas, and couches. Diamond Club Upgrade - Probably not/Maybe (Why 4 stars) The Hideaway has its own a la carte restaurant, bar and adults-only pool. While we were staying there they were still doing construction on one of the wings near the kids area and also doing some work on the main pool. Food:By Far the BEST buffet restaurant (Marche) we have ever experienced. Drinks where very good! Diamond Club Upgrade - Probably not/Maybe (Why 4 stars) Now here are the details if you want the longer version: Even though we had a group of 11 talking to her at the same time she did not get flustered or inpatient with us. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Photo : 2 bedroom diamond club Oceanview suite - Découvrez les 13 210 photos et vidéos de Royalton Riviera Cancun Resort & Spa prises par des membres de Tripadvisor. Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. We had reserved an ocean view luxury suite with terrace jacuzzi. The rooms (and bathrooms) are extremely comfortable and the pools and grounds are lovely. - See 14,671 traveler reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun Resort & … This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. There was one Mens stall and one women's stall serving the entire pool area.Overall experience at this resort is a 4.5 with the possibility of it being a 5/5 with minor changes. We had swim out room that adjoined the other couple we were traveling with. We have stayed at many resorts and rank this one as one of the nicest. I have never mentioned employees in a Trip Advisor Review before but Tania, Estefania exceeded our expectations. Luxury Presidential 1 Bedroom Suite - Diamond Club. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Julia did a great job, I felt so relaxed after the 75 minutes.Things that can be improved onefficient restaurants - wait times of 1 1/2 hours in a line is tough and also taking 2 1/2 hours to complete a meal is also something that needs to be looked at.The steps near the main pool need to be fixed as they are uneven and we saw a couple fall down the steps Lack of rest rooms around pool or beach area. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. The beach was long and had separate areas for Hideaway (Adults Only) and Diamond Club members. The drinks were mixed well, and top liquors were available. We are sure futures travelers will find it pretty useful.Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. Bedding: 1 king bed and sofa bed. Royalton Suites Cancun Resort & Spa is an all-inclusive resort that boasts luxurious Junior, Presidential and Chairman's Suites with premium DreamBeds™, Royalton signature rain shower, 24-hour room service and many other exclusive amenities only found at Royalton Luxury Resorts. Prices are subject to change. Enjoy free WiFi, free parking, and 2 outdoor pools. Better process is required here.Butler Service:Was amazing, and they did wow us with a bubble bath, delivering drinks to us poolside after the bars closed and having a cheese tray in our room when returning. This suite offers a choice of Ocean View, Swim-out river pool, or an Ocean View Terrace with an oversized Jacuzzi. The entrance from the street to the actual hotel is, Dear Julie W We couldn’t be more pleased to know that you enjoyed your stay at Royalton Riviera Cancun. $45 each way to taxi to town and you have to book that the day before. I would have given 5 stars on this review, but felt value for the upgrade to the Diamond Club was questionable, as non DC guests were allowed in the Pool and Beach areas designated to DC guests. Hairdryers, Royalton-branded toiletries, and scales are also provided in the bathrooms. Discover genuine guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive along with the latest prices and availability – book now. Pros: Cleanliness, Service Staff, Resort Ambiance, Accommodations/Rooms, Safety/Security Cons.We didn't leave our kids at the kids land, we didn't feel comfortable dropping them off without being able to go in with them to see which complete strangers we were leaving the most important people in our lives with. Diamond Club pools and beach area. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction.Hoping to welcome you once again at Hideaway at Royalton.Luxury regardsFrancisco JorgeGeneral Director. Thank you very much for sharing your experience with us and others through TripAdvisor. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. I think the most we waited was about 30 minutes (not a problem for us we just had a drink at the bar). Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. After sitting on the beach then the pool I was happy to have a shaded swim out. Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. We were a couple and given 2 double beds, but didn't want to switch locations and keep swim out room (were told our booking sheet said double occupancy two double beds - that's funny). The resort is built on a white sand beach with mangroves/swamp to the rear with a 3 kilometer road coming direct from the main highway to the resort and is isolated from any other properties so you will have to take taxi, or bus to town.Summary: Recommend - Yes - for Families, Foodies, Beach, Couples, Luxury, Hideaway section - if you want Adult only area.Pros: Cleanliness, Service Staff, Resort Ambiance, Accommodations/Rooms, Safety/SecurityCons: Diamond Club value, Vacation Club/Time Share (no interest to us) Returning Visitor - YesDiamond Club Upgrade - Probably not/Maybe (Why 4 stars)Now here are the details if you want the longer version:Check in:We checked in at the Diamond Club lounge, and was very quick and easy. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. Didn't think that happened in Mexico.With our kids what would take the normal person 5 minutes to get from pool to the room took us 25, so everything was a major excursion, but that's prob just us lots of ramps and elevators for strollers, Dear CarlosSanSelenosThank you for taking the time to write such a wonderful review about your experience at Royalton Riviera Cancun. - See 6,533 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. They had the opportunity and the means to make it right, to make me feel valued and not one of the masses and beyond a smile they didn't take it. What a wonderful place! Recommend - Yes - for Families, Foodies, Beach, Couples, Luxury, Hideaway section - if you want Adult only area. Max Occupancy: 4 Adults, or 2 Adults + 2 Children . There is a main area of restaurants beneath the main lobby behind the main show pool. On windy days seaweed would wash up. Gigantic selection, and even at 10pm for dinner the food was great. The service was on point and they should be commended as I watched them interact with others it was the same experience regardless of the person which shows a high standard for customer satisfaction.At the buffet, the dinner seafood grill gentleman was fantastic. Prices are the average nightly price provided by our partners and may not include all taxes and fees. or make everyone wait? We did not have issues with it but did notice some older guest did.It was hard to leave for home. We checked in at the Diamond Club lounge, and was very quick and easy. The staff was always helpful and very friendly! lots of options for kids, my 2 year old popped the button off his pants. We frequented the Chill Pool bar during the day where Able kept us and the other guests very happy with his excellent personalized service and well mixed drinks. Hideaway @ Royalton, a resort within a resort provides a 343-room boutique section exclusively for adults in a tranquil kids-free haven. The first swimming pools guests will encounter are the meandering step-in pool for guests of swim-out suites, and a fenced-off adult-only pool (for Diamond Club guests only) that is as solitary and quiet as the main pool is bustling. There were 2 minor issues, the first being the tripping hazards along some of the hallways and around the mainpool bar area (which they are trying to fix by putting up yellow caution signs), and the second being the lack of sufficient washrooms by the pool areas. The resort itself is absolutely stunning. Diamond Club™ Guests Complimentary access to the Level 18 Rooftop Cabana Lounge pool area and national drinks menu included. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. But a great deterrent from driving fast. Travelers that book a Diamond Club room get extra perks such as separate check-in, in-room … You could see the white sand on the beach and I loved how clean it was. Cons: Diamond Club value, Vacation Club/Time Share (no interest to us) They called us once to follow up if we were going attend and that was it -- so I can't speak to how aggressive the breakfast was. Stay at this 4.5-star luxury property in Puerto Morelos. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. We took the chance and booked it anyways. I can tell you a million things about how amazing it is but honestly the pictures say much more. I would not want a room on the mangrove side. Cons: Diamond Club value, Vacation Club/Time Share (no interest to us) Would have been better to give a couple a King Bed. And of course guests have full access to the entire Royalton Riviera Cancun.. Exclusive to Hideaway Guests: Privileged access to exclusive pools, reserved beachfront areas and restaurants. The sushi was as one of the other trip advisor reviews said it is as bad if not worse than sushi you would buy from the supermarket. Check in: So we decided to make the best of it and not waste any more time running back and forth trying to get answers that were supposed to come to us.Ran into a few topless women on the beach. jorgef576, Gerente at Royalton Riviera Cancun Resort & Spa, responded to this review, Royalton Riviera Cancun Resort & Spa Features. My husband and I recently visited (Feb. 5-12) from this great resort and we thoroughly enjoyed every moment! Dear JettSetterYogiWe very much appreciate your review which points out some interesting matters. I had the Grouper which was amazing. By far the best food at an all-inclusive we have visited - and I mean BY FAR! We really enjoyed all of the restaurants and even the buffet was delicious. Effective from 12/24/20. We especially loved Roberto and Carlos at the Hideaway Pool bar who kept the drinks coming right to our swim out pool. Discover genuine guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive along with the latest prices and availability – book now. We had a private shuttle through Lomas (who I would recommend), and it was only about a 15-20 min trip to the hotel from the Cancun airport. It is so beautiful. You cannot pay to see such a beautiful event. Arrival- We had to wait close to 5 hours for our room to be ready after our arrival. Hideaway At Royalton Riviera Cancun: Luxury Presidential one-bedroom suite ocean view diamond club....aaaah!! Hair dryer works better than mine at home and with long hair that is huge to me. Royalton Suites Cancun Resort & Spa is comprised of 2 distinct sections, all unique to our guests’ needs and vacation styles. Luxury RegardsFrancisco JorgeGeneral Director, This is the version of our website addressed to speakers of English in the United States. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. The Room - Mouth watering. Luxury Family Suite with 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. While looking from the long driveway at the resort it looked like a beautiful oasis and it didn't disappoint when we got closer. Ask Dominic L about Royalton Riviera Cancun Resort & Spa, Ask Marina M about Royalton Riviera Cancun Resort & Spa. We had an odd number room and that put our swim out in the shade although the water was warmer than our closest swim pool with swim up bar. We politely declined and had no issues after. Occupancy Limits: 3 adults, 3 children, 4 total. Nothing was available unless we wanted to upgrade for $250/night with a $50 discount. Restaurants were all gorgeous very hard to photograph because they are all 2 stories high. After check in they want to... We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. 10 shrimp and 2 tuna (which I must say is a must try. It is not close to much if you don't want to stay at the resort. They made a 3 star rating a 4 star rating as we were very disappointed in the value for the money spent. It is according if you Presidential suite has Diamond Club service. Taxes and fees that are shown are estimates only. Hoping to receive you again in sunny at Royalton Riviera Cancun.Luxury RegardsFracisco JorgeGeneral Manager. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. We were placed in room 6303 which was an ocean view room with Jacuzzi on terrace. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Try the Caribbean Jerk wings and the Neapolitan dessert. Returning Visitor - Yes The shower was amazing as was the jetted tub! Accommodations. And we were not disappointed but we also went in with the mindset that it was a new resort and there would be several things that would need attention.We arrived to the hotel at 12:00am in Cancun and was pleasantly surprised that the bus ride was only 15 minutes away from the airport. This is the version of our website addressed to speakers of English in the United States. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. 2. Several had mentioned sea weed on the beach, we only had what I would call sea grass our last morning and it was not a problem. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 bedroom diamond club Oceanview suite - Check out Tripadvisor members' 13,315 candid photos and videos of Royalton Riviera Cancun Resort & … !I had read reviews before we went I would like to address a few things:1. Also they were able to provide everything that we required, including a small maintenance issue with a fuse blowing in the room was resolved quickly. Yes there is still construction going on but it is minimal and the hotel does a great job about being discreet (and we were at a pool that had a good amount of it). Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Check in: Pros: Cleanliness, Service Staff, Resort Ambiance, Accommodations/Rooms, Safety/Security Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. Luxury Suite, brightly decorated rooms, with 1 King Bed and comfortable double sofa bed or 2 Queen Beds. So good.After the 4th day we decided that we would only go to the buffet because we knew we would not be disappointed and I think that helped curve some of the issue we did have.The Spa - WOW that is all I can say. For us is really important your feedback and we are happy to read that you particularly appreciated our facilities and restaurants. Choose from the Resort or Diamond Club™ sections. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. Food was amazing at the buffet, many cook to order stations! Taxes and fees that are shown are estimates only. Hoping to hear back from them soon :), Dear DanandmarinaThank you for your posting on TripAdvisor. Returning Visitor - Yes Stay at this 4.5-star luxury property in Puerto Morelos. Others had a seafood dish that they didn't like. 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